Return Policy

Return Policy

All returns must be made within 10 days of purchase.  All unused items and accessories must be returned in their original manufacturer packaging.  Item(s) must be clean with no evident wear, or the returned item(s) may be refused. A 20% restocking fee will apply on all returned items, unless we shipped an incorrect or damaged item. The customer is responsible for all shipping costs. Prior to making a return, please email contact@andyspetfoodandsupply.com to obtain a Return Authorization Number. Returns made without an RA# will be refused and all shipping charges incurred will be at the customers expense. In the event of a free shipping promotion, any return that causes the order to fall below the free shipping minimum will result in a $5.95 charge which will be deducted from the refund dollar amount.

Cancelling any order must be done prior to the items being picked and ready to ship. Orders cancelled after that time will be charged a $5.95 handling fee. Once an order is shipped it may not be cancelled and you must then follow the return policy.
 
Address Corrections:  All shipping addresses must be complete and correct while placing your order.  Incorrect shipping addresses will cause complications and prolonged delays in processing.  In addition, we will be charged a $10.00 address correction fee from our shipping carrier for address corrections on each shipped package.  This address correction fee will be charged to your credit card given at time of ordering.
 
Presently we ship only in the U.S. and do not offer shipping to Hawaii, Alaska or Peurto Rico at this time.

Cart

Cart

Items: 0
Subtotal: $0.00