Return Policy

Return Policy

All returns must be made within 10 days of purchase.  All unused items and accessories must be returned in their original manufacturer packaging.  Item(s) must be clean with no evident wear, or the returned item(s) may be refused. A 20% restocking fee will apply on all returned items, unless we shipped an incorrect or damaged item. The customer is responsible for all shipping costs.

Prior to making a return, please email to obtain a Return Authorization Number. Returns made without an RA# will be refused and all shipping charges incurred will be at the customers expense. In the event of a free shipping promotion, any return that causes the order to fall below the free shipping minimum will result in a $5.95 charge which will be deducted from the refund dollar amount.

Cancelling any order must be done prior to the items being picked and ready to ship. Orders cancelled after that time will be charged a $5.95 handling fee. Once an order is shipped it may not be cancelled and you must then follow the return policy.
Address Corrections:  All shipping addresses must be complete and correct while placing your order.  Incorrect shipping addresses will cause complications and prolonged delays in processing.  In addition, we will be charged a $10.00 address correction fee from our shipping carrier for address corrections on each shipped package.  This address correction fee will be charged to your credit card given at time of ordering.
We currently only ship to the continental United States and do not offer shipping to Hawaii, Alaska or Puerto Rico at this time.

We offer free ground shipping on orders over $25. This is ONLY valid on any toy(s) or accessories. This does NOT include any type of canned food, dry bagged food or treats. If ANY of these items are in your cart during checkout this will void the option of any free shipping.

Welcome to Andy's Pet Food & Supply, offering 60 years of combined experience in the pet food and supply industry. 
Featuring organic, holistic foods and treats for dogs and cats. 
 We offer a wealth of knowledge, excellent prices and fast delivery.
We use our products for our own family of pets, and we care about our customers families as much as our owt.
Our large selection of dog and cat toys, cleaning supplies and training products are just a click away.
We have small animal, reptile and fish food and supplies as well. 
If you don't see what your looking for please email us and we will try our best to get it to you.
We pride ourselves on our excellent customer service and want you to have the best online shopping experience we can offer.  
Please let us know of any concerns and we will respond to your emails as quickly as possible.